A problem shared is a problem halved

We are here to for you 24/7/365. 

Why people call us

The Assistance Programme is intended to help you deal with personal problems that might adversely impact work performance, life, health, and wellbeing. The programme cover you receive may include immediate family members who reside at the same address, including dependents aged 16-24 years old and in full-time education. Your call will be answered by a fully trained and qualified Counsellor who will provide initial emotional support.

The telephone services are accessed via the freephone number UK: 0800 054 0000

I have an issue with my husband

“I needed advice on how to regain trust”

I am very anxious when walking into work

“I needed advice on how to cope with work stress”

I just felt really tired and low

“I needed someone to talk to confidentially”

I am a carer and finding it hard

“I needed advice on how to manage my emotions”

I have money problems

“I needed help on how to manage my debts”


I had an issue with my neighbour

“I needed advice on legal matters regarding a conifer tree”

I had a break in

“I needed advice on overcoming my fear”

I had problems with my children

“I needed help on how to support my son who is being bullied”

About the assistance programme 

Depending on the level of cover that is included in the EAP you could be entitled to the following services.

You may have access to the following services:


  • Specialist information in regards to legal queries, consumer rights, debt or domestic matters – the counsellor will assess your requirements and transfer you to an appropriate specialist, eg legal, consumer, or financial information.
  • Personal – marital, relationship and family concerns, emotional issues, anxiety, depression, trauma, substance abuse, behavioural difficulties, bereavement, sexual orientation and gender identity. The counsellor will conduct an in-depth assessment and if appropriate telephone counselling will commence immediately, otherwise the counsellor will agree a convenient time to begin counselling sessions. 
  • Work-related – the counsellors offer 24-hour confidential support for work-related concerns such as stress, bullying, anger management and career direction.
  • Employee management – support to managers from counsellors, experienced HR specialists, or occupational psychologists.
  • Health – advice on health issues such as symptoms and treatments, medication and surgery, inoculations, travel vaccinations and lifestyle programmes (e.g quitting smoking).
  • Child and dependent care – such as advice on caring for children, elderly relatives and disabled dependents, and searches for finding care homes, nurseries etc.

Trauma coaching 

  • Provides support and guidance to help you understand and move on from the emotional and psychological reactions of trauma.
  • Consistent of five modules comprising of audio recordings and simple, tried and trusted, recovery strategies for you to use. It is delivered in bite-sized steps, which you can complete at your own pace.
  • This is beneficial if you want to be able to access specialist support in a simple format as and when it suits you in a matter of minutes.


Online video counseling

  • Secure video counselling, instant messaging and voice chat are all part of this suite, which mean that individuals can access counselling in a face-to-face setting from the comfort of their own home, or a location they feel comfortable with.
  • This is easily accessible to all those who wish us to use it. Online therapy overcomes barriers that may preclude others from seeking therapy.
  • Clients will receive solution focused therapy or cognitive behavioural therapy through online counselling.


Online CBT

  • CBT aims to help individuals deal with problems in a more positive way by breaking down our thoughts, feelings, physical sensations and behaviours. You will be shown how to adapt your thought patterns to improve the way you feel.
  • You can work through the eight-week program at your own pace whilst having the accessibility of speaking to your mentor.
  • Online CBT has been shown to be clinically effective for clients with anxiety and depression, which means that you can be confident that the program has helped many others in a similar situation. Independent research shows that the outcomes of Online CBT are similar to face-to-face CBT
  • You can make an enquiry via email or contact the Health Assured Helpline to discuss how to access Online CBT.
  • Online counselling is available as applicable.